Refund & Cancellation Policy

Your Trust. Our Commitment. At Vanchile Shipping LLC, we value your business and strive to provide the most reliable logistics and freight services. Our Refund and Cancellation Policy is designed to ensure transparency and mutual understanding for both parties.

🛑 Cancellation Policy

  • Service Bookings: Clients may cancel logistics or freight forwarding services up to 24 hours before the scheduled dispatch or execution without any cancellation fee.
  • Service Bookings: Clients may cancel logistics or freight forwarding services up to 24 hours before the scheduled dispatch or execution without any cancellation fee.
  • Project-Based Services: Custom or large-scale projects may have specific cancellation terms outlined in the agreement or quotation provided.

💰 Refund Policy

Eligible Refunds: Refunds are applicable in the event of: Overpayment or duplicate payment Cancellation within the eligible time frame Non-fulfillment of the agreed service due to fault on our part Non-Refundable Cases: Services already rendered or processed Delays or issues due to incorrect documentation provided by the client Government-related delays, port strikes, or force majeure events Processing Time: Approved refunds will be processed within 7 to 14 business days from the date of confirmation. Refunds will be issued to the original mode of payment unless otherwise specified.